Refund policy
Return & Refund Policy – Velsmrax
Customer satisfaction is important to us.
Return Eligibility
Customers may request a return within 14 days of receiving their order.
Return Requirements
To qualify for a return:
- Items must be unused
- Items must be returned in their original packaging
- Items must be in resalable condition
Return Process
Please contact our support team before returning any item. Return instructions will be provided.
Refund Processing
After the returned item is received and inspected, approved refunds will be issued within 7 business days to the original payment method.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized products
- Clearance items
- Hygiene-related products
Contact Information
Store Name: Velsmrax
Address: 108 Jermyn St, London SW1Y 6EE, UK
Phone: +44 2070430275